Common publish/embed issues
Product image missing
Before publishing your product, you will need to add a product image to your Product Properties.
To learn more, check out Product Properties
Embed settings not working correctly
Configure viewer settings
To avoid issues with the embed code, you should always copy the settings from the Configure embed options menu.
You can use this test website to try out your embed code: https://jsfiddle.net/
Brand viewer settings (business pro)
To avoid embed code issues, use Brand viewer settings to add them globally to all products assigned to the brand.
Brand viewer settings will not override settings in the embed code
Model not visible in AR
Your model should always be centered to the Axis point for it show in AR correctly.
You should always confirm your model size with the 3D data dimensions.
Custom AR assets
If the AR asset generated on publish have issues, you can use the Custom AR assets to upload you own working USDZ / GLB assets.
Updated on: 21/01/2022