Articles on: Sharing

Common publish/embed issues

Product image missing



Before publishing your product, you will need to add a product image to your Product Properties.

To learn more, check out Product Properties



Embed settings not working correctly



Configure viewer settings



To avoid issues with the embed code, you should always copy the settings from the Configure embed options menu.



You can use this test website to try out your embed code: https://jsfiddle.net/

Brand viewer settings (business pro)



To avoid embed code issues, use Brand viewer settings to add them globally to all products assigned to the brand.



Brand viewer settings will not override settings in the embed code

Model not visible in AR



Model positioning



Your model should always be centered to the Axis point for it show in AR correctly.



Model size



You should always confirm your model size with the 3D data dimensions.



Custom AR assets



If the AR asset generated on publish have issues, you can use the Custom AR assets to upload you own working USDZ / GLB assets.

Updated on: 21/01/2022

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